Faith The Organizer (“we”, “us”, or “our”) operates the website at https://www.organizer.co.ke and provides home and office organizing services and products in Nairobi, Kenya. This Privacy Policy explains how we collect, use, and protect the information you share with us.
By using our website, booking our services, or purchasing from our shop, you agree to the terms of this policy.
1. Information We Collect
We may collect the following information:
- Identity information: your full name and, if you create an account, a profile photo.
- Contact information: email address, phone number, and physical address (for delivery or service visits).
- Transaction data: details of products purchased, services booked, payment method, and order history.
- Technical data: IP address, browser type, device information, and pages visited, collected automatically via cookies and standard server logs.
- Communications: records of enquiries submitted via our contact form, email, or WhatsApp.
- Service-related information: property type, size, and notes you provide when booking an organizing session.
We do not collect sensitive personal data (such as health information, financial account numbers, or identification documents) unless strictly required for a specific service and with your explicit consent.
2. How We Use Your Information
We use your information to:
- Process bookings and orders and communicate updates about them.
- Deliver products to your address or provide services at your property.
- Send booking confirmations, receipts, and service reminders.
- Respond to enquiries and provide customer support.
- Send our newsletter if you have subscribed (you may unsubscribe at any time).
- Improve our website, services, and product selection.
- Comply with legal obligations under Kenyan law.
We will never use your information to send you unsolicited marketing from third parties, and we will not contact you for marketing purposes beyond the frequency you would reasonably expect.
3. Confidentiality Commitment
Faith The Organizer borrows from the written Code of Ethics as set forth by the National Association of Productivity and Organizing (NAPO) and those governing the Certified Professional Organizer designation. This means:
- We treat all personal information shared with us during service sessions with the strictest confidence.
- A signed confidentiality agreement is executed before every service engagement — no exceptions.
- Information about the contents of your home, your personal belongings, or anything observed during a session will never be shared with any third party.
- Team members are bound by the same confidentiality obligations as the company.
4. Data Sharing
We do not sell, rent, or trade your personal data to any third party.
We may share limited data with trusted service providers who help us operate the business, including:
- Payment processors (M-Pesa via Daraja/IntaSend, Flutterwave) — to process transactions securely. They receive only the data required to complete your payment.
- Email service providers — to send transactional emails (booking confirmations, order receipts). These providers are contractually required to protect your data.
- Delivery couriers — your name, phone number, and delivery address are shared only as required to fulfil your order.
We may disclose information if required to do so by law or by a valid court order under Kenyan jurisdiction.
5. Cookies
Our website uses cookies — small text files stored on your device — to improve your browsing experience. We use:
- Strictly necessary cookies: required for the website to function (e.g. session management, shopping cart state). These cannot be disabled.
- Analytics cookies: help us understand how visitors use the website so we can improve it. We use anonymised data only.
You can control cookies through your browser settings. Disabling cookies may affect some functionality of the website.
6. Your Rights
Under the Kenya Data Protection Act 2019, you have the right to:
- Access the personal data we hold about you.
- Request correction of any inaccurate data.
- Request deletion of your data (subject to legal obligations).
- Withdraw consent to marketing communications at any time.
- Lodge a complaint with the Office of the Data Protection Commissioner (ODPC).
To exercise any of these rights, please contact us using the details in Section 7 below. We will respond within 14 days.
7. Contact for Privacy Concerns
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
- Email: faith@organizer.co.ke
- WhatsApp: +254 704 488 188
- Post: Milestone Business Centre, Ground Floor, Shop A5, Inside Total Petrol Station, Membley, Northern Bypass (near KU Referral Hospital), Nairobi
This policy may be updated from time to time. Any significant changes will be communicated via email or a notice on our website.